Dulce Systems

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Limited Warranty

WHAT THE WARRANTY COVERS

Dulce Systems warrants your product against any defect in material and workmanship and conforms to Dulce published specifications under normal use.

What the Warranty Does Not Cover

The warranty does not cover equipment which has been damaged due to accident, misuse, abuse, fire, flood, "Acts of God," or other contingencies beyond our control; use of incorrect line voltages; improper or insufficient ventilation; failure to follow operating instructions; or improper or unauthorized repair;  improperly packaged for shipping; packaged in non-approved shipping container; shipping damage.

The warranty is voided by removal or alteration of the product or parts identification labels.

Dulce has no liability for general, consequential, incidental or special damages. These include loss of recorded data, the cost of recovery of lost data, lost profits and the cost of the installation or removal of any Products, the installation of replacement Products, and any inspection, testing, or redesign caused by any defect or by the repair or replacement of Products arising from a defect in any Product.

What the Warranty Period Is

Dulce Systems warrants your Quad, Duo Quad, PRO DQ, PRO RX, PRO FC, PRO DI product for 36 months and if the product is register with Dulce within 30 days of purchase, we will extend the warranty for another 6 months totaling 42 months. We warrant the Duo-FireWire, Duo-eSATA, PRO Duo-FireWire, PRO Duo-eSATA, PRO FT for 36 months. The PRO EX is warranted for 12 months. The warranty period begins at the date of shipment to the original end user, company or organization.

Our warranty applies to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety days from the date of shipment of a repaired or replaced Product, whichever is longer.

What we will do to Correct the Problem

We may elect which remedy or combination of remedies to provide at our sole discretion. We shall have a reasonable time after determining that a defective Product exists to repair or replace a defective Product. Our replacement Product under its limited warranty will be manufactured from new or reconditioned parts.

Your exclusive remedy for any defective Product is limited to the repair or replacement of the defective Product.

We will return the repaired or replacement Product to you prepaid using the same method of shipping (ex: over-night, ground, 2nd day, …) as was shipped to us. If a more expedited return shipping method is required, extra charges might apply at our discretion.

How You can get Service

Contact our Technical Support to obtain a RMA (Return Materials Authorization) number. The model number, serial number, and description of the problem will be required. A valid proof of purchase might be required to further validate the Products warranty eligibility, the valid proof of purchase document must show the product model, serial number, purchase date, and supplier name. If the valid proof of purchase is not available, the original manufacturing date of the product will be used to determine the warranty period.

No returns will be accepted without a RMA number. We reserve the right to refuse the delivery of the return.

You shall bear all shipping, packing and insurance costs and all other costs, excluding parts and labor, necessary to effectuate repair or replacement under this warranty.

All products returned to us must be shipped in the original packaging or Dulce approved packaging. If you do not have the original packaging, call us to request packaging. A nominal fee will be charged for the requested packaging and for shipment. Ship the RMA to us pre-paid.

Improperly packaged for shipping; packaged in non-approved shipping container; shipping damages are not covered under warranty.

how state law relates to warranty

In the United States, some states do not allow exclusion or limitation of incidental or consequential damages, so the limitations above may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Refund/Exchange Policy

PURCHASED FROM AN AUTHORIZED RESELLER

The product may be returned within 30 days of purchase to the reseller and is subject to the terms and conditions of the reseller. Contact the reseller for their return instructions.

PURCHASED DIRECLTY FROM DULCE SYSTEMS

The product may be returned for refund or exchange, excluding any shipping charges, within 30 days from purchase. You must obtain a Returns Material Authorization number by contacting our Technical Support department. 

The model number, serial number, and a valid proof of purchase will be required.

All merchandise returned to us must be insured for the value of the product, shipped in the original packaging, same condition as sold, with all cables, power supplies, documentation, etc. If you do not have the original packaging, call Customer Service to request packaging. A nominal fee and shipping will be charged for the delivery of this packaging. Ship the product to Dulce Systems pre-paid. We are not responsible for lost or damaged packages.

No returns will be accepted without a RMA number. 

If any of the above conditions are not met, we reserve the right to refuse the return or to charge a restock fee of not less than 15%.

The amount refunded by Dulce Systems for items returned to the company within 30 days of purchase is at the sole discretion of Dulce Systems and is dependent on the condition of the items returned.

 

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